Fire Studio Help Center

Why are my custom backgrounds are coming in rotated sideways or upside-down.

Rich Merritt
Rich Merritt
  • Updated

Issue: Photo Orientation

Normally when we see 180 degree rotation on a background in Fire Studio, we find that the photo was taken in portrait mode (with the phone held vertically). However, Fire Studio requires all photos to be captured in landscape mode (with the phone held horizontally). This ensures compatibility during import, as Fire Studio defaults to a horizontal landscape orientation.

Additional Consideration:

We've noticed situations where photos captured in landscape mode on some Android phones may appear upside down upon import into Fire Studio. In addition, some iPhone photos will be flipped upside-down on Windows computers. This often happens when the phone is rotated 180 degrees from its recognized correct orientation while in landscape mode. While the phone automatically rotates the photo, Fire Studio does not adjust it accordingly. To avoid encountering this issue, you may need to determine the correct phone orientation when capturing photos for use in Fire Studio. Consider taking a few test pictures in each orientation to identify the correct one for correct import into Fire Studio.

Recommended Action:

  1. Capture Photos in Landscape Mode: When taking photos intended for use in Fire Studio, always hold your phone horizontally to ensure the correct orientation upon import.

  2. Verify Phone Orientation: Pay attention to the orientation of your phone while capturing images, especially on smart phones.

By following these guidelines and being mindful of phone orientation, you can ensure that your photos are imported into Fire Studio with the correct orientation, facilitating a smoother workflow and enhancing your overall experience with the software.

For further assistance or inquiries, don't hesitate to contact our support team.

This article provides guidance on ensuring proper image orientation when using Fire Studio, addressing common issues related to photo orientation and providing recommendations for optimal results.