My iPad Player App was activated before. Now it shows that it is not activated. Why would this happen?

If your Fire Studio iPad Player App previously showed as activated but now indicates it's not activated, there are a few possible reasons:

1. Uninstallation and Reinstallation

• If you uninstalled and reinstalled the Fire Studio Player App, the license may have been reset.

      2. Major Update to iOS

• If you recently performed a major update to your iPad's operating system (iOS), it could have affected the app's activation status.

Solution: In either case, Digital Combustion will need to reset your license. Please follow these steps:

1. Click HERE to submit a support ticket.
2.  
3. Ensure to include the following information in your ticket:

• Your Name
• User Name
• Department

This will help us locate and reset your license.