Fire Studio Help Center

My iPad Player App was activated before. Now it shows that it is not activated. Why would this happen?

Rich Merritt
Rich Merritt
  • Updated

If your Fire Studio iPad Player App previously showed as activated but now indicates it's not activated, there are a few possible reasons:

  1. Uninstallation and Reinstallation
  • If you uninstalled and reinstalled the Fire Studio Player App, the license may have been reset.

      2. Major Update to iOS

  • If you recently performed a major update to your iPad's operating system (iOS), it could have affected the app's activation status.

Solution: In either case, Digital Combustion will need to reset your license. Please follow these steps:

  1. Click HERE to submit a support ticket.
  3. Ensure to include the following information in your ticket:
  • Your Name
  • User Name
  • Department

This will help us locate and reset your license.