Fire Studio Help Center

Knowledge base

• How-to Section

  • What do I need to know about adding my own custom backgrounds?
  • Can I create my own custom clip-art layers?
  • How do I move my Fire Studio 7 license to a new computer?
  • Explain the difference between Saving/Exporting/Publishing.
  • What is the resolution needed for my custom backgrounds?
  • Where should I store all of my Fire Studio related files?

  See all 7 articles

• General Questions

  • How Do I Find What Version Number Of Fire Studio I Am Using?
  • Will I be able to play my Fire Studio 6 simulations on Fire Studio 7?
  • What kind of graphics card do I need to run the latest version of Fire Studio?
  • How do I add new content to Fire Studio?
  • How do I access my Customer Portal?
  • Why is there a yellow box around my layer?

  See all 13 articles

• Purchasing Fire Studio

  • Sole Source Information and Letter
  • How does the Fire Studio licensing work?
  • I see a company called FastSpring on my quote. What is FastSpring?
  • What are the new features of Fire Studio 7?
  • Can I generate my own quote to purchase Fire Studio?
  • Do you accept Purchase Orders?

  See all 8 articles

• Online Training

  • I need information on Online Training. How do I start?

• Getting Support

  • I don't see my issue listed here. How do I get support?
  • How do I capture my screen for support assistance?

• iPad Player Section

  • My iPad Player App was activated before. Now it shows that it is not activated. Why would this happen?
  • How do I move my Exported simulations to a different computer or iPad?

• Recent Issues

  • I am receiving a "Library already loaded from another location" error, or my default libraries are not showing.
  • Where can I download the User Guide for Fire Studio 6.x or Fire Studio 7?
  • How do I move my simulation to another computer when upgrading to a new version of Fire Studio?
  • After moving my simulations to another computer, the background images are missing.

• Installation Questions

  • I'm installing Fire Studio on a Mac and I get a message "Unknown Developer". What should I do?
  • I have a Fire Studio 5. Can I install it on a new computer?
  • Missing DLL file warnings after installing Fire Studio 6.5 or 7.0.
  • What are the Equipment Requirements to run Fire Studio 6.5 and 7.0?
  • Fire Studio fails to start on Mac Catalina OSX
  • How Do I Unzip the Compressed Installation File In Windows 10?

  See all 9 articles

• Issues While Using Fire Studio

  • Resolving Fire Studio Issues Caused by OneDrive
  • I created a new custom Library, but it doesn't show up on my Library List. Also, I am unable to Save my simulations.
  • Why are my custom backgrounds are coming in rotated sideways or upside-down.
  • "File Not Found" is appearing in your preview window.
  • Error: "Unable to Update Library List"
  • Fire Studio 7 Graphics and Screen Flickering

• New Feature Requests

  • How do I request a new or improved feature for Fire Studio?

• CommLink 6 Questions

  • How do I connect CommLink 6 to Fire Studio 6

• Licenses and Activations

  • How do I move my Fire Studio 5.x and 6.2 license to a different computer?
  • How to Activate Fire Studio

• Tech Alerts

  • Apache Log4j - Fire Studio Not Affected

• Fire Studio Free Downloads

  • Free Fire Studio Layer Downloads